Terms and Conditions

These Terms and Conditions (“Terms”) govern your purchase and use of products, digital materials, and services (“Products”) offered by Primal Complete, a division of DrCherine.com (“we,” “us,” or “our”). By purchasing, accessing, or using any of our Products, you agree to comply with these Terms. Please read them carefully before making a purchase.

Effective Date: August 1, 2024

1. Product Overview

Primal Complete offers a range of wellness-focused products—including but not limited to nutritional supplements, protein powders, digital guides, and educational resources—designed to support a healthier, more vibrant lifestyle. Product details, usage recommendations, and ingredient lists are provided on each respective product page.

2. License & Usage Rights (for Digital Content)

License Grant: If your purchase includes any digital content (e.g., eBooks, guides, downloadable files), you are granted a non-exclusive, non-transferable, and non-sublicensable license to use this content for personal, non-commercial purposes only.

Permitted Use: Digital content may be downloaded and used solely by you for your own wellness goals or within your practice, where applicable.

Restrictions:

You may not share, reproduce, sell, or redistribute digital content in any form.
You may not modify or repurpose digital content for commercial resale.
Unauthorized distribution will result in license termination and potential legal consequences.

3. Pricing & Payment

Pricing: All product prices are displayed in USD and are subject to change without notice.

Payment: Payment must be made in full at the time of purchase through our secure payment platform. You are responsible for providing accurate billing and contact details.

4. Disclaimer of Results

Our Products are designed to support overall health and wellness. However, individual results may vary based on multiple factors including your current health status, consistency of use, diet, and lifestyle. We do not guarantee specific outcomes related to weight loss, energy levels, or other health improvements.

5. Refund Policy

All sales are final. Due to the nature of our offerings—particularly consumable goods and digital products—we do not offer refunds, returns, or exchanges. Please review all product information carefully before purchasing.

6. Intellectual Property

Ownership: All materials—including product content, images, branding, digital downloads, and written descriptions—are the property of Primal Complete / DrCherine.com and are protected by copyright and intellectual property laws.

License Limitation: Purchasing a product does not grant ownership or permission to copy, reproduce, or distribute any associated intellectual property.

7. Limitation of Liability

To the fullest extent permitted by law, we shall not be held liable for any damages arising from the use or misuse of our Products. This includes, but is not limited to, indirect, incidental, or consequential damages, or loss of data, income, or health outcomes.

8. Indemnification

You agree to indemnify and hold harmless Primal Complete, its affiliates, employees, officers, and agents from any claims, liabilities, damages, or expenses resulting from:

Your use of our Products
Any breach of these Terms
Your violation of any third-party rights

9. Governing Law

These Terms are governed by the laws of Henrico County, Virginia, and any disputes shall be handled within its jurisdiction, without regard to conflicts of law principles.

10. Updates to These Terms

We reserve the right to update or modify these Terms at any time. Revisions become effective immediately upon posting on our website. Continued use of our Products following any changes indicates your acceptance of the updated Terms.

11. Contact Us

If you have questions, concerns, or need support, you may contact us at:

Primal Complete

📧 support@drcherine.com
📍 120 Eastshore Drive, Suite 120, Glen Allen, VA 23059