Return Policy

At Primal Complete, we are committed to providing high-quality wellness products designed to support your health journey. Due to the nature of our offerings—particularly consumables and digital content—we have established the following return policy to ensure fairness and transparency.

Effective Date: August 1, 2024

1. All Sales Are Final

We stand behind the quality of our products and believe in the results they help support. However, all sales are final. We do not accept returns or offer refunds for the following:

Opened or used supplements, powders, or consumables
Digital downloads, eBooks, or guides
Products purchased during promotional sales, giveaways, or bundles

Please ensure that you review all product information and ingredients carefully before purchasing, especially if you have allergies or sensitivities.

2. Damaged or Defective Items

We take great care in packaging and shipping your products. If your order arrives damaged or defective, please notify us within 7 days of receiving your shipment by emailing:

📧 support@drcherine.com

Please include:

Your order number
A description of the issue
Clear photos of the damaged item(s) and packaging

Once reviewed, we will offer a replacement or store credit if the damage is confirmed. We do not issue refunds for damage due to mishandling by the recipient or delays from shipping carriers.

3. Incorrect Orders

If you receive an incorrect item in your order, please contact us within 7 days of delivery. We will correct the error by shipping the correct item at no additional cost or issuing store credit.

4. Shipping and Handling Charges

Shipping and handling fees are non-refundable. If a return is accepted (in rare and pre-approved cases), return shipping costs will be the responsibility of the customer unless the item was incorrect or damaged in transit.

5. Order Cancellations

Orders cannot be canceled or modified once they have been processed and shipped. If you have made an error in your order, please contact us immediately after purchase and we will do our best to assist before the item is packed and sent.

6. Contact Us

If you have any questions about our return policy or need assistance with your order, reach out to:

Primal Complete

📧 support@drcherine.com
📍 120 Eastshore Drive, Suite 120, Glen Allen, VA 23059